HisaabScoreHisaabScore

Refunds & Cancellations

Effective August 2026. Operated by BAPNA DIGITAL SERVICES (OPC) PRIVATE LIMITED. All amounts are in Indian Rupees (INR).

1. What we sell

HisaabScore offers a Premium subscription for GST-verified businesses. Current plans:
  • Premium — Monthly: ₹999 / month (incl. taxes as applicable)
  • Premium — Yearly: ₹9,999 / year (incl. taxes as applicable)
Free features — GST verification, business directory, claiming your profile, peer ratings — carry no charge and no refund applies.

2. Cancellation

You may cancel your Premium subscription at any time from your dashboard or by emailing hello@shubhambapna.com from your registered email. Cancellation stops future renewals immediately. Your Premium features remain active until the end of the current billing period.

3. Refund eligibility

  • 7-day refund window — first-time Premium subscribers can request a full refund within 7 days of the initial payment, no questions asked.
  • Duplicate / failed charges — 100% refunded within 5-7 working days of verification.
  • Service unavailability — if a core Premium feature is unavailable for more than 72 continuous hours due to our fault, we will refund on a pro-rata basis.
  • Yearly plans after 7 days — pro-rata refund of the unused period, less a 10% service fee, at our discretion.
  • Monthly plans after 7 days — non-refundable for the current billing month; future renewals stop on cancellation.

4. Non-refundable items

  • Subscriptions cancelled or terminated due to violation of our Terms of Use or Content Policy.
  • Any promotional or discounted plans marked "non-refundable" at checkout.
  • Taxes and payment-gateway fees where the payment processor does not return them.

5. How to request a refund

Email hello@shubhambapna.com with subject "REFUND REQUEST", your registered GSTIN, order ID or payment reference, and a brief reason. We acknowledge within 2 working days and process eligible refunds within 5-7 working days to the original payment method. Bank posting timelines depend on your issuer.

6. Chargebacks & disputes

Please contact us first — most issues are resolved within a working day. Chargebacks raised without first contacting us may result in temporary account suspension until the dispute is resolved with the payment gateway (Cashfree Payments).

7. Contact

BAPNA DIGITAL SERVICES (OPC) PRIVATE LIMITED
Grievance Officer: Shubham Bapna